return policy

If for any reason your purchase from does not completely satisfy you, you may return any item to the following address:
Attention: Returns Processing
6960 mission lane 
Suite 18
Prairie village KS 66208

    • Please return any unsatisfactory item to us within 30 days of your receipt.

    • Please send the returned item in its original packaging and components.

    • You must include a copy of the packing invoice that accompanied the item when you received it. Please circle the item you are returning on the packing invoice and the reason for your return.

    • Do not return the product to us via air shipment. Aerosol products in pressurized containers and products containing certain chemicals are restricted to ground shipping service.

    • We will confirm our receipt of the return via email once we have processed the return.

    • Within 30 days of our receipt of your returned item that is accompanied by a copy of the packing invoice, we will process a credit to the credit card or debit card that was used to purchase the item. Note that shipping charges are your responsibility and will not be refunded when the return is processed unless the item was shipped to you in error, in which case we will refund those charges as well.

    • If you have misplaced your Merchandise Return Label, you can return the item(s) to us using the ground shipper of your choice to the address listed above. Be sure to include your properly completed packing invoice with your shipment.

Return Process— Purchases from bijin salon & spa in store

If for any reason you are not completely satisfied with your bijin salon & spa purchase, you may return the item within 30 days of purchase, you may receive store credit within 31-90 days of purchase, no refunds, exchanges, store credit after 90 days of purchase.all hot tools and appliances must be returned to the manufacturer after 30 days. The item must be accompanied by the receipt and include all original packaging and components. All exchanges and returns will be processed based upon the original method of payment. Additionally, if the original purchase was made with a credit or debit card, the card that was used for the original purchase must be available. A bijin salon & spa associate will be happy to help you find a product that better suits your needs or provide you with a refund.

The following items are final sale:
    • Brushes
    • Hair ornaments
    • Nail polish
    • Clearance items
    • Lip care
    • Lip color
    • Cosmetics
    • Personal effects

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